Syllabus Communications

Syllabus for Communications

FETAC Level 5 Component Certificate G20001

Course Syllabus

Unit 1: Listening and Speaking
- Key terms in communication theory
- Role of listening
- Range of listening behaviours
- Relevant communication techniques in healthcare setting
- Participating effectively in group discussion and negotiated decision making
- Contributing effectively in formal meetings
- Preparing and delivering oral presentatons
Unit 2: Reading and writing
- Reading critically
- Writing for a specific purpose
- Observing the conventions of written English
- Undertaking research, using sources and referencing
- Writing clearly, confidently and expressively
- Drafting, editing and proof-reading documents
- Using vocabulary relevant to healthcaree
Unit 3: Non-verbal and visual communication
- Understanding various non-verbal and visual codes that are effective in the healthcare setting
- Awareness of ways in which the body communicates
- Appropriate non-verbal communication in a care setting
- The role of perception in the caring communication process
- Ways in which the physical environment comunicatesin a care setting
- Constructing and interpreting visual aids and images for assisting the older person to communicate
Unit 4: Communications technology
- The impact of information technology
- The various uses of technology to assist communication
- The range of communication technologies for the exchnage of information
- How to use communication technologies
- Importance of accurately reporting telephone messages in healthcare settings
- Current relevant legislation in terms of rights, responsibilities and grievances
- Advantages and disadvantages of the use of technology in the communications process
- Safegaurding privacy of client's communicatons

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