Unit 1: Communication and Listening Skills

• How People Communicate e.g. verbal and non verbal
• Key skills necessary for effective communication
• Active listening
• Bariers to effective communication
• Communication where there is physical or mental imparment
• Aids to communication in a care setting
• Prevention and reporting of accidents

 Unit 2: Safe Caring

• Personal hygiene and how it assists in the prevention of infection
• How infection can be transmitted in a care environment
• Correct cleaning procedures to prevent cross-infection
• Food storage
• Fire prevention and accident prevention in the home caring environment

 Unit 3: Practical Care Skills

• Importance of Dignity, privacy and confidentiality
• Right of person to autonomy, independence and choice.
• Ageing process
• Importance of a well-balanced diet
• Assisting Personal hygiene and personal grooming routines
• Elimination and continence
• Moving and handling techniques
• Making a bed occupied and unoccupied including use of aids
• How pressure areas occur and how to prevent them

 Unit 4: Carer Support

• Financial supports available to carers
• Demands of caring on carers
• Ways of coping with stress