Unit 1: Managing Performance
- set clear, unambiguous standards, goals and objectives for individuals and teams
- use team based performance techniques in a planned and agreed manner
- communicate appropriate feedback to staff in a timely and constructive manner
- describe the professional role and the function of leadership in the context of the creche
- recognise the importance of maintaining professionalism in his/her supervisory capacity
- use an assertive and consistent approach when dealing with under performance such as absenteeism, poor work output etc.
Unit 2: Motivating, Developing and Empowering
- assess own supervisory/management style using a self skills audit
- design strategies which encourage staff to communicate their suggestions, problems etc. e.g. staff surveys, staff comment cards and speak- up sessions
- recognise the importance of being a positive role model
- respond effectively to deviations from agreed standards
- perform his/her supervisory management duties in a fair and equitable manner with due regard to the legal and regulatory framework
- use different communication styles in a variety of appropriate situations
- conduct an audit skill of staff in order to identify training gaps and needs
- develop ways in which lifelong learning for staff could be encouraged and supported
- create a culture of staff empowerment by developing processes to motivate and support staff e.g. Personal Development Plan process
- outline the process of effective delegation
- perform the role of conduit from staff to the upper management levels
Unit 3: Building Effective Relationships
- evaluate the impact of different styles of leadership
- recognise the importance of good working relationships at all levels e.g. with managers, peers and subordinates
- perform effectively as a team member
- demonstrate an understanding of motivational theory and its impact on staff
- understand the policies regarding confidentiality in relation to the creche
- respect and value the diversity of the social, cultural and language backgrounds of all internal and external stakeholders
- maintain links with a range of professionals, networks and agencies that support the supervisor in his/her role
- use these networks in a proactive way to achieve tasks and solve problems within a multi-disciplinary framework
- develop a partnership approach to working with trade union officials
- demonstrate mediation skills within a conflict situation to achieve an agreed negotiated outcome
- develop strategies that enable the timely and constructive resolution of problems
Unit 4: Legislation, Regulation and Policies
- identify the key concepts of employment legislation
- Minimum Notice and Terms of Employment, 1973 as amended
- Unfair Dismissals Acts, 1977 as amended
- Organisation of Work Time Act, 1989
- Maternity Protection of Employment Act, 1994 as amended
- Employment Equality Act, 1998 as amended
- Parental Leave Act, 1998 (amended)
- Equal Status Act, 2001 as amended
- Safety, Health and Welfare at Work Act 2005 (amended)
- Disability Act 2005
- outline the main provision under the Health Acts from 1997 onwards
- explain the concepts of equality and diversity
- outline the national equality legislation
- implement procedures for keeping up to date with current relevant legislation and work practices in the creche sector
- examine the impact that culture, attitudes and values have on his/her work practice in the creche
- discuss the diversity issues that may arise in the health sector
- outline the main features of customer’s charter / bill of rights with which you are familiar